REFORM COORDINATION AND SERVICE IMPROVEMENT

Head of Department :Mrs. Bamgbade Olukemi

The Department of Reform Coordination and Service Improvement serves as the focal point for driving all change, reform, innovation and monitoring impact and identifying challenges in the Institute. It is headed by Mrs. Bamgbade Olukemi, A Chief Administrative Officer. The Department has the Planning, Media and Servicom units under its purview to help actualize the following mandates and schedules:
• Serve as focal point for driving all change, reform, innovation and improvement efforts within the Institute in line with the overall framework set by BPSR, OHCSF and other central Agencies of Government.
• Manage and drive SERVICOM aims and initiatives within the Institute.
• Troubleshoots service failure and develop proposals to address them.
• Research and identify good practices that can be adopted to improve service delivery in the Institute.
• Develop and launch initiatives to drive and mainstream a continuous service improvement culture within the Institute.
• Recreation and Sports